Membership Tiers

All membership fees paid in $TNZU utility tokens.

Treasury Allocation Framework

• Max 30% allocation to any single project
• Min 20% maintained in stablecoins
• Diversification across geographies and technologies
• Quarterly rebalancing and review

💎 Platform Credit Allocations

Platform credits are non-transferable usage credits — separate from on-chain $TNZU tokens.

Dual Wallet Participation

Members may participate in TenzaOne DAO via Platform Wallet (fiat deposits, no crypto required) or Crypto Wallet (MetaMask/WalletConnect, on-chain tokens). Both paths provide full governance access. Platform Wallet votes are recorded on-platform; Crypto Wallet votes are additionally anchored on-chain. Crypto Wallet users receive a 1.5x voting weight multiplier and 15-20% discount on platform fees. Upgrade from Platform to Crypto at any time — all credits and history carry over.

DAO Equity Position

The TenzaOne DAO treasury is not currently designed to make equity, SAFE, or convertible investments — its current scope is carbon-project financing via the instrument mix (Fixed, Revenue-Based Financing, Hybrid, Credits-Only), delivering steady cash flows driven by project IRR and credit revenue. Portfolio vs project-specific is an offer-type attribute of each project, not a platform-phase gate; both exist concurrently.

Equity-type offers from project developers, sister companies (Climatenza, Net0Link), or the TenzaOne platform itself are handled separately and are not modelled in the Token & Treasury Simulator. They are available on request via the Project Finance Calculator and are mutually exclusive with the carbon-project instrument mix.

Should the DAO governance choose to expand into equity instruments in future, this would require a standard DAO governance proposal and vote (minimum: Parameter Change in Phase A; likely Treasury Budget in Phase B; Constitutional Amendment if the investment mandate itself changes).

Core Policies

Four governance policies underpin marketplace integrity:

• Listing Standards & Prohibited Claims — evidence-based claims with 4-tier evidence hierarchy (Tier 0 unverified → Tier 3 issued credits). Additionality, baseline, quantification, permanence, leakage, and MRV required for mitigation projects. No greenwashing; distinguish avoidance vs removal, mitigation vs adaptation.
• Fee Schedule & Rebates — all fees disclosed upfront. Volume rebates for high-frequency participants. TNZU credits provide 5–20% discount. Fee schedule changes require CEO approval and LIC ratification.
• Conflicts of Interest — quarterly attestations from all decision-makers. COI register maintained. Super-majority LIC approval required for Tenza-originated projects. CEO may veto only for integrity/legal concerns with written rationale.
• Market Integrity — quality over growth; reject listings not meeting integrity thresholds. Independent technical review for high-risk/complex listings. 1:1 token backing; proof of reserves required. Smart contract audits prior to launch.

Governance Architecture

• CEO — accountable officer; veto for integrity/legal only
• Listing & Integrity Committee (LIC) — approves/rejects projects; monthly meetings; weekly listing reviews
• Compliance & Risk — independent from sales/P&L; three-lines-of-defense model
• Technical Review Pool — external experts for high-complexity listings
• DAO Participation — advisory role in standards development and community grants; no unilateral override of LIC decisions

Complaints & Dispute Resolution

Service Level Targets: acknowledgement within 2 business days; resolution within 30 days (standard) or 60 days (complex).

6-step workflow:

1. Intake & registration
2. Triage & classification
3. Investigation & evidence gathering
4. Decision & rationale
5. Remediation & corrective action
6. Closure & follow-up

Commercial disputes: 30-day notice window. Interim protective measures include escrow freeze and account suspension.

Escalation & Appeals

4-level escalation: Support → Complaints Officer → Risk & Compliance → CEO/MGC.

Appeals must be filed within 15 business days. Independent review required for Level 3–4 enforcement actions.

Draft Status: These dispute resolution and appeals procedures are from the TenzaONE Governance Policy Suite v0.96 (Draft). They will be formally ratified when the DAO reaches Phase B operational status. The complete policy documentation is available on request under NDA. Contact daniel@tenza.cc for access.

Escrow & Settlement

• Segregated client assets from corporate assets — no re-hypothecation, lending, or pledging
• Delivery-versus-Payment (DvP) preferred; milestone-based release for project financing
• Off-chain fiat escrow via third-party provider (SOC 1/2 assurance required)
• On-chain smart contract escrow with role-based permissions, timelocks, multi-sig
• Daily reconciliations; maker-checker controls; 7-year record retention

Custody Models

• Third-party qualified custodian (preferred) — segregated, insured, audited
• Tenza-operated (limited) — MPC or multi-sig, HSM key management
• Hybrid — hot wallet for operations, cold storage for reserves
• User self-custody — crypto wallet holders manage own keys

Board-approved limits for hot wallet exposure. Key generation ceremonies documented. Registry accounts: MFA, secrets manager, daily reconciliation, dual approval for transfers.

Market Surveillance

Phased rollout aligned with marketplace evolution:

• Phase 0: User fraud detection, listing integrity monitoring
• Phase 2: Order & trade surveillance, price anomaly detection
• Phase 3: Position monitoring, market abuse detection, circuit breakers

Independence: surveillance personnel cannot report to sales/P&L functions.

Alert Library

• Wash trading detection
• Spoofing & layering patterns
• Price anomalies & manipulation
• Settlement failures
• Address risk & sanctions screening
• Insider trading indicators

Investigation process: triage → case opening → evidence preservation → analysis → findings → approval → closure. Sanctions range from warnings to permanent ban and regulatory reporting.